Microsoft software assurance support incident submission. Theres no need to leave the comfort of your own home to get your questions answered. Cases in which windows 10 enterprise with software assurance was purchased as part of a microsoft agreement, but the sa was not extended, will impact the deployed windows 10. Expert offers tips on microsofts software assurance program.
A product key is required to activate these products. When you have at least one server license covered with software assurance sa you get a complimentary phone support incident, plus unlimited. The content herein is a representation of the most standard description of servicessupport available from disa, and is subject to change as defined in the terms and conditions. For example, you purchase a new computer with a microsoft office oem license. Help desk plus for office 365 is available as a free, fullyfeatured 14day trial 1xsite license with an unlimited number of endusers.
You can upgrade to any new version of your licensed products that microsoft releases during the two years your software assurance is in effect. You can find your volume license product keys at the volume licensing service center vlsc. Do microsoft customers really need software assurance. Software assurance sa is microsofts discounted offer to prepurchase future upgrades of the software title one carries sa on. Software assurance is an optional product microsoft offers that covers your license purchase for a period of two years. Support for software that has been legitimately licensed is a licensing right.
Increasing investment in fasttrack as the primary way to help customers adopt microsoft cloud services. A comprehensive program that includes a unique set of technologies, services, and rights to help. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume. Your organizations investment in software assurance determines the number of phone support incidents you are eligible to receive. Choose connection for microsoft software authentication. Not every microsoft customer needs software assurance on all of the vendors offerings. Software assurance is optional and cloud services are not available. Deciding on microsofts software assurance sa option isnt getting any easier, to. Learn what changes microsoft is making to software assurance, specifically with planning services, training vouchers, and 24x7 problem. Microsoft license terms may change upon software assurance. Software assurance benefits help you take full advantage of your investments in it.
The assurance software customer support group is one of the best ive ever worked with. Software assurance helps keep your business up to date with a unique set of technologies, and services, and rights to maximize your microsoft investment. Normally if you need to get support from ms for something it. If your department owns a microsoft select or select plus license covered by software assurance software assurance is maintenance or upgrade protection, and you. The software assurance benefits calculator is an online tool to calculate estimated software assurance benefits that customers may be entitled to.
Windows 10 enterprise with or without software assurance. Your software assurance benefits are determined by your volume licensing agreement, such as the enterprise agreement, microsoft products and services agreement mpsa, or open value agreement, and the qualifying license purchases you have with software assurance. Software assurance is a major component of many microsoft licensing programs. Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and. Deciding on microsoft s software assurance sa option isnt getting any easier, to hear an. View your relationship summary and license summary details. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc. Mbam is a part of the microsoft desktop optimization pack mdop. Along with creating support tickets, employees can track the status of all their tickets in one place. Microsoft to offer premium assurance for servers adding 6 years of patch support. Software assurance training vouchers satv microsoft. Microsoft software assurance customer quick start guide 1.
Posted on december 08, 2008 managed it support, news and articles. Windows 7 enterprise the benefits of having software. Software assurance microsoft partner 500 equivalent employees. Where available, you can also schedule a microsoft store appointment online. Software assurance benefits across microsoft volume licensing programs. When youre in software assurance youll have access to the latest product updates.
Nov 07, 2011 microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. Microsofts software assurance training voucher how the satv program works. Solved microsoft sa software assurance 24x7 support. Microsoft software assurance for volume licensing helps boost organizational productivity with 24x7 support, deployment planning services, and technical training, the latest microsoft software releases, unique technologies, plus support for cloud services adoption, all in one costeffective program.
Depending on which agreement your organization has. Microsoft includes product activation technology in some products sold through the volume licensing channel. Software assurance is a critical service that ensures you get the most out of your purchase. Access all your licensing information in one location.
Microsoft hotfix software assurance benefit changes. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage. Servers self hosted applications office online services and office online server oos. Cut software assurance costs, users tell microsoft. The phased retirement of software assurance deployment planning services benefit.
In anticipation of our upcoming microsoft licensing seminar in new york on 21st october 2015, our analyst david foxen interviewed steven kelley director of software. You may use pages from this site for informational, noncommercial purposes only. This phone support is available for all microsoft servers, windows operating systems, and office system products and editionseven if the specific license requiring support does not have software assurance coverage. The intuitive internal helpdesk system to manage all your employees requests. We understand that technology alone isnt always enough to meet your dynamic. You have 90 days from the date of computer purchase to acquire software assurance for this oem license. Customers should refer to their agreements for a full understanding of their rights and obligations under microsoft s volume licensing programs. Microsofts new system center product provides help desk and knowledgewith itilmof capable service level reporting. Participation in software assurance programs, including software assurance training vouchers satv and planning services, provides you an opportunity to grow your business with. During registration, provide the same business or organization email address that was referenced in the access notification email you received. Software assurance programs partner center microsoft docs. Guide to customer support services for mindjet software assurance and support. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative.
Give them the care they need with helpdesk, a free to use internal ticketing system by ignatiuz. In summary, global knowledge is more than happy to activate your software assurance training benefits and create training vouchers on your behalf. Microsoft to offer premium assurance for servers adding 6. Open get help app contact support in the browser instead. Get 12 months of unlimited software support from answer desk. Microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. To renew your software assurance benefits, request a standalone software assurance product through techsoup up to 90 days before your original benefits expire. All eligible uga students, faculty and staff have access to download office 365 software to their personal computers by logging in with their myid to the microsoft. Microsoft partners software assurance benefits chart software assurance software assurance overview volume licensing service center vlsc vlsc software assurance guide vlsc sign in to microsoft business center. This program enables you to get a licensed copy of microsoft office to install and use on your home computer.
Software assurance planning services retired engagements a note regarding retired planning services engagements if your customer created their vouchers prior to february 1, 2020 and you agreed to deliver an engagement that has since been retired, you may continue to deliver the engagement and invoice for. Effective july 1, 2016, in markets where the mpsa is available, microsoft no longer accepts new orders and software assurance renewals through existing commercial select plus agreements at the customers next agreement anniversary date. For more information about the microsoft software assurance program and how to acquire the mdop, see how do i get mdop mbam 2. Service manager sm enables the automation of it service management processes with its configuration driven platform.
Why microsoft software assurance customers never win. Mdop is part of the microsoft software assurance program. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. I understand your desire to save money, but i think it would raise ethical and legal questions for microsoft. Enabling technologies managed services 24x7 helpdesk support. You are likely qualified for satv redemption if your organization purchased microsoft software assurance with a microsoft volume license agreement. Helpdesk support ticketing internal ticketing system. Changes affecting software assurance benefits, appv deployments, exchange online unified messaging and even microsoft office and nano server are appearing in random. Jun 26, 20 microsoft software assurance customer quick start guide 1. Mindjet software assurance and support guide to customer. Assure puts you in touch with support experts right where you are when you chat with us online. Dec 06, 2015 if you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative.
Microsoft software assurance benefit changes interlink cloud blog. If youre a current software assurance customer, you can check your software assurance benefits through the microsoft volume licensing services center vlsc or the microsoft business center mpsa customers. Why microsoft software assurance customers never win the. Feb 21, 2017 if your department owns a microsoft select or select plus license covered by software assurance software assurance is maintenance or upgrade protection, and you renew that software assurance after the terms of the license have changed, then you are bound by the new terms. Microsoft volume licensing microsoft software assurance. Dec 23, 2014 if you are in the market for microsoft licenses, one question you should be asking is. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Helpdesk is designed to facilitate seamless communication between the employees and helpdesk. The sa support offering is governed by microsofts current software assurance terms and conditions. Our friendly and knowledgeable support experts know microsoft software better than anyone.
Vrain valley schools employee you may be eligible to participate in microsofts software assurance home use program. The answer depends on your situation and what you want to achieve with your purchase. Microsoft products and services agreement mpsa customers should use the business center. Microsoft updates to software assurance sa, beginning. Microsoft could face a backlash from users if changes to its software assurance licensing scheme, due to be announced next month, do not. Click on the license id for which you want to manage 24. Microsoft licensing is the single largest it expense for many.
Assurance sa benefits depending on their microsoft. Microsoft software assurance offerings ftp directory listing hp. Should i buy software assurance with my microsoft licenses. Expert offers tips on microsofts software assurance. Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Jan 25, 2020 happy employees lead to business success. Enabling technologies managed services 24x7 helpdesk. The licensing concierges, a team that is unique to connections microsoft center of. Designate at least one software assurance benefits administrator. Microsoft open licensing outlook software assurance 54301502.
The get help app in windows 10 provides fast, free support for microsoft products. They can be renewed by requesting a standalone software assurance product through techsoup. Just to clarify a bit, you can get 24x7 support as part of sa but you have to be spending a lot of money. Software assurance benefits included with microsoft donations. This topic describes how to install the microsoft bitlocker administration and monitoring mbam 2. Guide to customer support services for mindjet software assurance and support customers. You are entitled to support by virtue of purchasing the license.
Contact the global knowledge satv helpdesk if you need assistance. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. How to use or renew your software assurance benefits techsoup. This will take you to the software assurance benefit details page. The first step is understanding what software assurance is, so in this post i will try to explain it in a clear and concise manner. Software assurance sa is an offering available with microsoft volume licensing programs that helps you get the most from your software. Mar 19, 2019 the sa support offering is governed by microsoft s current software assurance terms and conditions. The number of phone incidents available to you depends on your software assurance investment.
Software assurance versus premier support miro consulting. All global knowledge require is your microsoft volume licensing services mvls agreement number and we can create the vouchers and allocate these to the authorised microsoft courses of your choice. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. Software assurance benefits microsoft volume licensing. The value and benefit gained under microsoft volume licensing programs and through use of microsoft software and services may vary by customer. Assure, linked to in the op, looks like a personal helpdesk for home users very small businesses. But many of them still contract with enabling as a single point of contact for the entire uc solution to avoid the downtime and frustration of having to reexplain their situation to various vendors. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. Software assurance by benefit microsoft volume licensing. Register, assign permissions or access your licenses. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications.
Steven, i n simple terms, what exactly is software assurance and why is it so important with microsoft licenses sk. Microsoft could face a backlash from users if changes to its software assurance licensing scheme, due to be announced next month, do not address. Microsoft volume licensing frequently asked questions faqs. Expert offers tips on microsoft s software assurance program. But many of them still contract with enabling as a single point of contact for the. In addition to free software upgrades, software assurance provides many other benefits for techsoup donation recipients. Software assurance can be purchased on retail or oem licensed products if done within 90 days of acquiring the retail or oem license. Microsoft managed mobile productivity using intune, provides seamless access to. Software assurance benefits expire after two years. Changes to microsoft software assurance benefitsand how. Microsoft software assurance customer quick start guide. The microsoft software package includes applications like word, excel, powerpoint, outlook, onedrive, teams and more.
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